Loading Events

« All Events

  • This event has passed.

Emotional Intelligence in the Workplace

November 5, 2020 @ 9:00 am - 4:30 pm

- $570

We all love change we choose in life but the recent pandemic has forced changes that can be worrying and uncomfortable.

Emotional Intelligence (EI) is now recognised as an important skill to have in the workplace. With greater self-awareness of your emotions and the ability to empathise and understand other people’s emotions, teams will perform better and relationships will become stronger. 

In this workshop you’ll look at what EI is and how you use it to navigate your world for example in how your mindset, your communication style, how you make decisions, deal with risk,etc. It then moves on to look at how you can use it to improve your relationships and outcomes with others.

This workshop can be taken as part of our discounted Leadership Essentials Programme. For more information on this programme click here.

We will cover: 

  • What EI is and why it is important to develop
  • The value of emotions in the workplace
  • Recognising and managing emotional responses
  • Dealing with emotional overwhelm
  • Personal drivers and motivation types – what motivates you in the workplace
  • Empathy in the workplace – getting into the other person’s shoes
  • Getting the win win! – how to become a solutions creator
  • Building rapport with others – matching and mirroring
  • Personality type – discussions of different types including how to get the best out of discussions with other types

Learning Outcomes

  • Understand the benefits of EI in the workplace
  • Develop a stronger awareness of your emotional self at work and gain strategies on how to self-manage to better outcomes
  • Build emotional flexibility
  • Understanding what drives and motivates people
  • Build stronger empathy and gain new perspectives when dealing with others
  • Stronger skill in building rapport with others
  • Develop more understanding of differences in others


Who Should Attend:

This workshop is suitable for anyone who could benefit developing more self awareness and strategies to better manage their emotional reactions to work situations.

Facilitated by Claire Russell, Thinkplus


You may qualify for a management capability subsidy towards the cost of this course.

This funding is available to management staff and business owners. For more information contact  – training@tauranga.org.nz

Cancellation Policy:

Cancellations must be received prior to 10.00am the day before the event or training seminar. Any cancellation and/or changes must be made in writing to events@tauranga.org.nz  Cancellations  after this time or non attendance will require payment, however substitutions are welcome.


November 5, 2020
9:00 am - 4:30 pm
Event Categories:
Event Tags:


Chamber of Commerce
07 577 9823


Chamber of Commerce, 65 Chapel Street, Tauranga